Tri Star Storage ('Tri Star Storage', 'we', 'us', or 'our') respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to our website at tristarstor.com, our self-storage facilities, our leasing and customer service operations, and our email and text message programs.
By using our website or services, or by providing us with your information, you agree to this Privacy Policy.
1. Information We Collect
Information you give us
- Contact information - name, mailing address, email address, and telephone number, including mobile number.
- Rental and account information - unit number and size, facility location, lease documents, gate access codes, move-in and move-out dates, and account status.
- Payment information - billing address and payment card or bank account details, processed by our payment processors. We do not store full payment card numbers on our own systems.
- Identity verification - government-issued identification, where required to enter into a rental agreement or by applicable lien law.
- Communications - inquiries, reservation requests, quote requests, service requests, and the content of emails, text messages, and recorded or noted phone calls with our staff.
- Marketing preferences - your consent choices for email and text message communications.
Information collected automatically
- IP address, browser type, device identifiers, operating system, referring pages, pages viewed, and dates and times of visits.
- Cookies, pixels, and similar technologies used for website functionality, analytics, and advertising measurement.
Information from other sources
- Referral and listing partners, online advertising platforms, and reservation aggregators that pass along inquiries you submit.
- Facility management, CRM, and payment platforms we use to operate our business.
- Security cameras and gate access systems at our facilities, which record entry and exit activity.
2. How We Use Your Information
- To respond to inquiries, provide quotes, and hold or confirm unit reservations.
- To enter into, administer, and enforce rental agreements, including billing, collections, lien notices, and auction proceedings permitted by law.
- To provide customer service and process payments and refunds.
- To send account, billing, access, and facility notifications.
- To send marketing and promotional messages by email and text message, where you have consented to receive them.
- To operate, secure, and improve our website, facilities, and services.
- To measure the performance of our advertising and to understand which offers are useful to our customers.
- To comply with legal obligations and to protect the rights, property, and safety of Tri Star Storage, our customers, and the public.
3. Text Message (SMS) Program and Your Mobile Information
If you provide your mobile telephone number and consent to receive text messages, we may send you promotional offers, rate specials, second-unit and referral offers, reservation and inquiry follow-up, and related messages about Tri Star Storage. You may opt in by checking the SMS consent box on a form at tristarstor.com, by texting the keyword DEALS to (252) 888-7054, or by providing written consent on a rental agreement. Messages are sent from (252) 888-7054. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to cancel and HELP for assistance. Consent to receive text messages is not a condition of renting a unit or purchasing any product or service from us. Full program details are in our SMS Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or lease mobile telephone numbers or SMS consent data to third parties, lead generators, data brokers, or affiliates under any circumstance.
Mobile telephone numbers and SMS consent records are disclosed only to the messaging service providers and subprocessors that deliver messages on our behalf, and only for the purpose of delivering the messages you have asked to receive. Those providers are contractually prohibited from using this information for their own marketing purposes.
4. How We Share Information
We do not sell your personal information. Subject to the mobile information restriction stated in Section 3, we share information only as follows:
- Service providers - payment processors, facility management and CRM software, messaging and email delivery providers, website hosting and analytics providers, and IT support, each of which may use the information only to perform services for us.
- Property owners and affiliated entities - the ownership entity for the facility where you rent, for accounting, insurance, and property management purposes.
- Insurance and tenant protection providers - where you elect tenant insurance or a protection plan.
- Collections, legal, and auction service providers - where an account becomes delinquent, to the extent permitted by applicable self-storage lien law.
- Legal and safety disclosures - in response to subpoenas, court orders, or lawful requests from law enforcement, or where we believe disclosure is necessary to protect rights, property, or safety.
- Business transfers - in connection with a merger, acquisition, financing, or sale of all or part of our business or facilities.
5. Cookies and Advertising Technologies
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, measure traffic, and evaluate advertising performance. Most browsers let you refuse or delete cookies through their settings. Some site features may not function properly if cookies are disabled. We may work with advertising partners who use cookies to show you Tri Star Storage advertisements on other websites; these partners do not receive your mobile number or SMS consent data.
6. Data Retention
We retain personal information for as long as needed to provide our services, maintain rental and payment records, resolve disputes, and comply with our legal, tax, insurance, and lien-law obligations. Records of SMS consent and opt-out requests are retained for as long as required to demonstrate compliance with applicable telemarketing law, and opt-out records are retained indefinitely so that we do not message you again.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
- Text messages - reply STOP to any message from us to stop receiving texts, or contact us using the details below.
- Email - use the unsubscribe link in any marketing email. We will continue to send transactional messages about your account, billing, and unit access.
- Access, correction, and deletion - you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to retain certain records to meet legal and contractual obligations.
- State privacy rights - depending on your state of residence, you may have additional rights regarding access, deletion, correction, portability, and opting out of certain uses of personal information. We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined under state privacy laws. We will not discriminate against you for exercising any privacy right.
To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before responding.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.
10. Third-Party Websites
Our website may link to sites we do not operate. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page. Your continued use of our website or services after a change takes effect constitutes acceptance of the updated policy.
12. Contact Us